1and1.com Review
1and1 web hosting review from CheapHostingReviews.net
About 1and1.com:
Hosting Grade Of: C-
1 and 1 hosting has been around for a number of years, like most reputable hosting companies they offer a large selection of hosting plans to fit most webmasters / company needs. The domain 1and1.com was first registered in the late summer of 1997, they have been doing business since I have been online (about the same year).
While the prices are very competitive at 1 and 1 their customer service seams to be lacking, many costumers have posted issues about poor customer service (something that is very important when evaluating hosting companies). The importance of good customer services becomes painfully clear when problems arise. This is 1and1 biggest down fall and the reason for the sub par hosting grade here on Cheap Hosting Reviews.Net
Services Offered:
As mentioned 1and1.com offers a wide selection of hosting plans and packages as well as virtual private server, dedicated servers and click and go eCommerce hosting options (they call these plans eshops). Where 1and1.com shines is their uptime which steams from a robust set of data centers that have been built “from the ground up using advanced technology”.
Have you hosted with 1and1.com? If so please post your experience below.
Why the grade of C-?
If you notice, most sites containing negative feedback about 1&1 are from long ago, when 1&1 first entered the market and was probably undergoing “growin pains”. Many sites which claim to be unbiased are in fact using negative 1&1 reviews to increase the clicks on affiliate links for other hosting companies - the poor consumer/surfer is usually NOT aware of this. Not only that, but even hosting forums are notorious for fake reviews posted by competitors and ‘pretend’ customers.
I am a customer and have nothing but positive experiences with 1&1. I guess the 7+ million happy customers like me must be just to busy to post positive reviews that would counter the few dozen/hundred unhappy ones.
I would have given them a B+ or A- and would strongly recommend that you re-evaluate them for yourself, rather than relying on comments from other sites.
Regards,
Kate
Hi Kate,
Thanks for the thoughtful comment, I gave 1and1 a c- based on my own personal experience I had several years ago.
Yes, I did say several years ago and possibly they have straighten things out since that time. None the less I found their control panel hard to navigate and understand and I have read lots of negative comments about their customer support.
Take care,
Brian
Hi Brian,
Of course experiences may vary. And everyone is free to have their own opinon.
I just feel that sometimes large companies get bad raps, because you hardly ever hear anything from happy customers online. And because so much “negative review content” out there seems very biased towards some other company, which is usually very suspicious to me.
Comparing hosting companies can often be an apples-to-oranges comparison, because the hosts try to cleverly offer very different features, add-ons, freebies, etc. I would just tell people to look for plans with a long guarantee period, so they can try things out with a little less worry.
Thanks for at least letting me express my positive 1&1 opinion!
Filed complaint with BBB.
1and1 has an Unsatisfactory rating with the BBB.
I have been a customer for 2 plus years with 1and1 hosting 5 of my sites. In that 2 years they have had 3 major outages that lasted 24plus hours. The last straw was on 4/29/08 when my site/customers experience intermittent downtime which lasted until 5/13/08 when my sites were COMPLETELY down for 5 days. On 5/19 they came back up but have been experiencing intermittent downtime ever since. On 5/21 I filed a complaint with the Better Business Bureau since their customer relations department was unwilling to communicate with me. A company should not be allowed to operate this way.